Goal 02 of 04 · Social Security customer service
Improve Social Security service.
Work for timely, accessible, respectful service from Social Security.
What we are working toward
- Reachable phone support and accessible in-person help.
- Clear notices, reliable follow-up, and understandable next steps.
- Transparent reporting on wait times and processing delays.
Measure the experience, not just the promise
Our priorities are better access, clearer answers, and timely decisions. We will distinguish agency-reported results from experiences people choose to share. A private story does not establish a nationwide trend.
SSA performance plans and reports ↗
Source checked November 4, 2026. Estimates and policy details can change. We will date corrections and updates.
For help with your own benefits, use the official service: Contact Social Security directly ↗. This campaign cannot view or resolve your case.