Your Nearest Social Security Office
Since there is no SSA office in Jacksonville, the Jacksonville North SSA Office serves Duval County residents. It’s about a 12 min drive north.
For our full insider guide to this office, including wait times, tips, and visitor experiences, see our Jacksonville North SSA Office page.
Social Security in Jacksonville & Duval County
Thousands of your neighbors in Jacksonville and Duval County depend on Social Security. Here are the local numbers:
(ZIP 32099, 32201, 32202)
Duval County
SSA Office
Duval County’s beneficiary population includes retirees, individuals receiving Social Security Disability Insurance (SSDI), Supplemental Security Income (SSI) recipients, and survivors. With no local SSA office, many Jacksonville residents rely on online services, phone support, or the Jacksonville office for in-person assistance.
What You Can Do Online — Without Visiting an Office
Good news for Jacksonville residents: most Social Security business can be done online at ssa.gov or by calling 1-800-772-1213 (TTY: 1-800-325-0778) — no 5-mile drive required.
Still need to visit in person? Call the Jacksonville office at (866) 635-0789 to schedule an appointment before making the drive. Read our Jacksonville North SSA Office guide for insider tips on wait times and what to bring.
Services & Free Insider Guides
Whether you visit the Jacksonville office or handle things online, these are the Social Security services available to Jacksonville residents. Each includes a free expert guide from Dr. Ed Weir, former SSA District Manager.
Social Security Retirement
Apply for or manage retirement benefits
Read Dr. Ed's Insider Guide →SSDI Disability
Apply for Social Security Disability Insurance
Read Dr. Ed's Insider Guide →SSI (Supplemental Security Income)
Need-based benefits for limited income
Read Dr. Ed's Insider Guide →Medicare Enrollment
Enroll in Parts A, B, and D
Read Dr. Ed's Insider Guide →Survivor Benefits
Benefits after loss of a spouse or parent
Read Dr. Ed's Insider Guide →Spousal Benefits
Maximize your household benefit income
Read Dr. Ed's Insider Guide →Appeal a Denial
Fight for the benefits you deserve
Read Dr. Ed's Insider Guide →Working While Receiving Benefits
Understand the earnings limit rules
Read Dr. Ed's Insider Guide →Card Replacement & Name Changes
New card, replacement card, or update your name on Social Security records
Do This Online →Medicaid
Government health coverage for low-income individuals and families
Read Dr. Ed's Insider Guide →Duval County & Local Resources
In addition to the SSA, these local organizations in Duval County can help Jacksonville residents with Social Security, Medicare, and related benefits:
City of Jacksonville Social Services Division
Local social services including assistance programs, community support, and referrals for Duval County residents.
Jacksonville Area Legal Aid
Free legal aid for low-income residents, including help with Social Security disability appeals, SSI denials, and Medicare issues. Serves Duval County.
SHINE — Serving Health Insurance Needs of Elders
Free, unbiased Medicare counseling through Florida’s SHIP program. SHINE counselors help Jacksonville residents compare Medicare plans, understand coverage options, and resolve billing issues. Call 1-800-963-5337.
ElderSource — Northeast Florida
Aging services, caregiver support, and benefits assistance for seniors in the Duval County area.
Florida SNAP/Food Assistance
Supplemental Nutrition Assistance Program (food stamps) for Florida. Many SSI and SSDI recipients qualify for additional food assistance.
Frequently Asked Questions
No, there is no Social Security Administration (SSA) office in Jacksonville, Florida. The nearest SSA office serving Jacksonville residents is located in Jacksonville, FL, approximately 5 miles north. However, many Social Security tasks can be completed online at ssa.gov or by calling 1-800-772-1213 without visiting an office.
The nearest Social Security office to Jacksonville, FL is the Jacksonville North SSA Office at 1685 Dunn Ave, Jacksonville, FL 32218. It’s approximately 5 miles from Jacksonville (about 12 min drive). The office is open Monday through Friday, 9:00 AM to 4:00 PM. You can reach them at (866) 635-0789. See our full Jacksonville North SSA Office guide for insider tips on the best times to visit and what to expect.
Bring a government-issued photo ID (driver’s license, passport, or state ID) and your Social Security number. That’s enough to get started — the Jacksonville office staff will tell you if anything else is needed for your specific situation.
Dr. Ed’s tip: Don’t delay your visit trying to gather paperwork. The SSA has access to most of your records already. Every month you wait could mean lost benefits.
Yes! You can handle most Social Security business online at ssa.gov without making the 5-mile trip to Jacksonville. Online services include:
- Creating a my Social Security account
- Applying for retirement benefits
- Applying for disability benefits (SSDI)
- Requesting a replacement Social Security card
- Checking your benefit amount and payment history
- Enrolling in Medicare
- Downloading your SSA-1099 tax form
- Updating your address or direct deposit information
For complex situations (such as disability appeals or survivor benefits), you may still need to visit in person or call 1-800-772-1213.
Approximately 209,000 Social Security beneficiaries live in the Jacksonville, FL area (ZIP codes 32099, 32201, 32202). Duval County as a whole has over 522,500 total Social Security beneficiaries, including retirement, disability, and survivor benefit recipients. Despite this significant population, there is no local SSA office — all in-person services require a trip to the Jacksonville North SSA Office, 5 miles away.
Get Dr. Ed’s Free Social Security Guide
7 Things Your SSA Office Won’t Tell You — from a former SSA District Manager
Written by Dr. Ed Weir
Former SSA District Manager | 20+ years inside the system
Dr. Ed spent decades inside Social Security, covering retirement, survivor benefits, disability, and Medicaid. Every guide on this site is based on real experience helping thousands of Americans get the benefits they earned. His mission: make sure you don’t leave money on the table.