Privacy Policy

24Help.org ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://24help.org, including our subpages and any related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the site.

We collect information that you provide directly to us, information we collect automatically when you use our Services, and information we collect from third-party sources. This includes:

Information You Provide to Us

• Progressive Profiling Data: During your onboarding process, we may ask for your ZIP code and information about your concerns or life events (e.g., "I'm turning 65," "I need to help my parents"). This helps us personalize your experience.
• Contact Information: We collect your name and email address when you sign up for our newsletter or create an account.
• Video Uploads: If you use our "Ask Dr. Ed Video" feature, we collect the video file you upload.
• Payment Information: When you make a contribution via our "Buy Dr. Ed a Coffee" feature, our payment processor, Stripe, collects your payment card information. We do not store this information on our servers.
• Appointment Information: When you book an appointment with an expert, our scheduling partner, Acuity Scheduling, collects your name, email, and any other information required for the booking.

Information We Collect Automatically

• localStorage Data: We use your browser's localStorage to save your progress and preferences through our multi-step tools (the "Benefits Plan"). This data remains on your device and is not transmitted to our servers unless you explicitly save your progress.
• Usage Data: Like most websites, we automatically collect information such as your IP address, browser type, device type, pages visited, and the time and date of your visit.

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Services;
• Personalize and improve your experience on our website;
• Process your transactions and manage your orders;
• Respond to your comments, questions, and requests, and provide customer service;
• Send you technical notices, updates, security alerts, and support and administrative messages;
• Communicate with you about products, services, offers, promotions, and events offered by 24Help.org and others;
• Monitor and analyze trends, usage, and activities in connection with our Services;
• Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of 24Help.org and others.

We do not sell your personal information. We may share information about you as follows or as otherwise described in this Privacy Policy:

• With Vendors and Service Providers: We may share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., Mailchimp for email, Stripe for payments, Acuity Scheduling for appointments).
• In Response to Legal Process: We may disclose information in response to a subpoena, court order, or other governmental request.
• To Protect Rights and Property: We may disclose information if we believe it is necessary to protect the rights, property, and safety of 24Help.org, our users, or the public.

Our interactive "Benefits Plan" tools use your browser's localStorage to store data about your progress, selections, and inputs. This allows you to pause and resume Your Benefits Plan without losing your place. This data is stored only on your computer and is not automatically transmitted to our servers. We only gain access to this data if you choose to create an account and explicitly save Your Benefits Plan.

If you choose to upload a video through our "Ask Dr. Ed Video" feature, the video file is transmitted to and stored on our secure servers. By uploading a video, you grant us a non-exclusive, royalty-free license to use, reproduce, and display the video for the purpose of responding to your question. We will not use your video for any other purpose without your explicit consent. Video submissions may be retained for quality control and training purposes.

We use Stripe for payment processing. When you make a contribution, you provide your payment information directly to Stripe. Stripe's use of your personal information is governed by their privacy policy. We do not store your full credit card number on our servers. We receive a token that represents your charge, a record of the transaction, and your name and email address.

We use Acuity Scheduling (a Squarespace company) to manage expert appointments. When you book an appointment, you provide your information directly to Acuity. Their use of your information is governed by their privacy policy. We receive confirmation of your appointment details to manage our calendar and services.

We use Mailchimp to manage our email newsletter subscriptions and onboarding communications. When you provide us with your email address, it is stored in our Mailchimp account. We use this to send you updates, newsletters, and information related to Your Benefits Plan on 24Help.org. You can unsubscribe at any time by clicking the "unsubscribe" link in the footer of any email.

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us by email at ed@24help.org.